How to Order
Finding items
If you know exactly what you would like to buy, for example you've chosen items in one of our catalogues, the simplest way to find it is to type its name or product code into the search box (found in the top left of every page of our site).
If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".
Alternatively, you can make your way around the site using the various links until you find what you were looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the 'More Info' button. You'll then be taken to that product's page, which shows you image(s) of the item, more information about the item, a 'Buy' button to add the item to your Basket, and sometimes links to other related products.
Adding items to your Basket
When you click on 'Buy', the item is added to your Basket (on the right-hand side of the screen). This is a place
to store anything you intend to buy. You can of course remove items from your Basket if you change your mind.
When you've finished shopping, click 'View Basket' (on the right-hand side of the screen). Here you will see a summary of everything in your Basket. You can change the quantity of any item by entering the new quantity and clicking on 'Update' (to remove an item, change the quantity to zero). Always remember to click 'Update' after changing a quantity.
When you're ready to buy, click 'Proceed to checkout' to begin filling out the order form.
Completing the order form
On the first page, fill out your name, email and address details. You only need to fill in your house number and postcode; to save you time we complete the rest of your address from these details (you have the opportunity to check and amend them on the next page).
Check the 'Remember Me' box to save you having to enter these details when you return to our site. (This service relies on a cookie being placed on your computer; if you clear your cookies, then you will have to re-enter your address details next time you order.)
When you're ready, click 'Continue'.
On the second page of the checkout, check that the address details shown are correct. The 'Contact' address must be the same as the address the credit card bill is sent to. If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate 'I want to change the address listed' button, fill out the form, and click submit. Click continue when you are happy with the order details shown.
The next page of the checkout is where you fill in your payment information. We accept the following credit cards:
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Fill out your payment details and click 'Process Order' to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date.
Once your payment has been processed you will be sent an email acknowledging receipt of your order.Back to the top
Delivery Information
Unless otherwise specified, we aim to despatch all items within 3 days, but please allow up to 7 days for delivery. All items are subject to availability, and we will inform you immediately should there be any delay in despatching your order to you.
Mailshop items on this site are available for the UK mainland only. Unfortunately we will not be able to process orders for non-UK addresses.
Privacy Policy
Use of your information
You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):
- Personalising your visits to the site and developing the design and style of the site to improve our services to you
- To inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting
- Communication (and personalising such communication) with you from Associated Newspapers and other Daily Mail & General Trust ("DGMT") group companies, and from other reputable and trustworthy third parties (if you have agreed to such)
- For market research purposes
- To enable third parties to carry out statistical analyses', technical, logistical or other functions on our behalf including determining behavioural preferences to manage online advertising
- For strategic development
- For accounting purposes
We respect your right to privacy and are committed to protecting the personal information that we ask you to supply to us. We will use the information we collect about you to process orders and to provide a better shopping experience.
We and our associated companies may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us by sending an e-mail to mailshop@assocnews.co.uk
We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any data will provide sufficient protection of that personal information.
When you place an order, we need to know your name, e-mail address and delivery address.
Your credit or debit card details will be obtained when you make your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs.
To enforce legal rights and the law, we may also disclose information to law enforcement agencies.
We may disclose your information to any company within the DMGT group of companies by means of a central database to which all companies have access or by means of a direct transfer of data from one company to another.
We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.
With your consent, we may supply personal information to third parties.
We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies to operate our systems properly or to protect either ourselves or our other users.
We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or re-organisation of Associated Newspapers.
You consent to the transfer of your personal information outside of the European Economic Area (which may not provide the same protection for such information as the United Kingdom provides) in the event that the processing of your information involves such a transfer.
Please note that this Privacy Policy applies only to this site and not to web sites maintained by other companies or organisations to which we link.
If for any reason you are concerned that the personal information maintained by us is not correct, or it changes or if you no longer desire our service we will endeavour to provide a way to correct, update or remove the data you have provided us with. This can usually be done by contacting us at the address below.
By using the site, you signify your assent to this Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.
You should be aware that the information you provide may be transferred outside the European Economic Area. By using this site you consent to this transfer.
Privacy Policy last updated 20th March 2008.Contact Us
If you have any questions or queries please get in touch with us via any of the means below:
For items that you have purchased:
If you have a question and you know who has despatched your product see individual supplier details below.
For general enquiries of if you don’t know who has despatched your product please email mailshop@assocnews.co.uk.
- the item name
- where you bought it from (e.g. Mailshop, the Daily Mail, The Mail on Sunday or a catalogue)
- when you bought it
- your name and the full address (including postcode) of where the order was to be delivered to
- any other information you think will help us with your enquiry
If your product is faulty / damaged / unsatisfactory or any other reason then please refer to the Terms and Conditions below. You will then need to contact the relevant supplier whose details are also available here. The supplier contact details will also appear on your advice note when you receive your order.
If you have collected tokens and sent away for your product and have not received it, please email: promotions@dailymail.co.uk
For all other enquiries, please email us at mailshop@assocnews.co.uk
Terms & Conditions
The goods and services on this website are provided on behalf of The Daily Mail and The Mail on Sunday by our suppliers. When you purchase goods and services from this website, the contract that will be created will be between you and the supplier.
No contract will subsist between you and the suppliers of this service, for the sale by them to you of any product unless and until you have received confirmation of your order in the form of an e-mail confirming details of your order. There will then be a legally binding contract between you and the supplier(s).
The site is available only for your personal, non-commercial use.
Mailshop items on this site are available for the UK mainland only. Unfortunately we will not be able to process orders for non-UK addresses.
You confirm you are over 18 years of age.
Goods are normally dispatched within 3 days. Please allow up to 28 days for delivery of your order. Please note that orders for multiple products may be sent under separate cover and dispatched using different methods of carriage from multiple locations. Please allow up to 28 days for receipt of your full order.
The price shown for each product is the price you pay, subject to payment of any applicable taxes or postage costs. We reserve the right to change prices listed without notice. All orders are subject to availability and we reserve the right to decline to supply any individual or company. In instances when no postcode or inadequate address details are provided we do not accept responsibility for late or non-delivery
No responsibility can be accepted for late or non delivery due to strikes, riots or other disruptions.
In the unlikely event that a product becomes temporarily out of stock we will contact you by e-mail or by telephone with an estimated despatch date and offer you the option of cancelling the order.
All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.
In the event that you buy any goods or services using this website you will be bound by such terms as are notified by us to you.
We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on this website. When you place the order for goods or services, you are making a legal offer to the suppliers, which they may or may not decide to accept.
A legally binding contract will exist when you receive written confirmation (by e-mail or otherwise) that confirms your order.
No terms agreed between us will be varied unless such a variation has been agreed in writing. However, we reserve the right to supply to you goods that are not exactly those you ordered, but are of an equivalent type and quality, at the same or less price than those you ordered. If you are supplied with goods at a lesser price than those you ordered and paid for, you will be reimbursed with the difference.
You may return such goods as are supplied by us to you provided: you return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”. If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.
You will own the goods once they have been paid for and sent to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order to you. You are advised to take out adequate insurance cover for such eventualities.
This agreement is between you and the suppliers, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.
If you are not completely satisfied with the goods you have ordered or you wish to cancel your order for any reason you may return them for either a full refund or replacement goods if returned within 7 days of receipt. The information on how to return your products and a returns form will be sent with your order, together with the postal details of where to return the goods. It will also be sent to you via e-mail when we confirm your order.
The right to cancel the order does not apply to personalised goods (such as t-shirts, handkerchiefs or goods featuring a personal message or monogram); audio or video recordings or software which you have taken out of the sealed packet in which it was delivered to you.
To cancel your order you must notify us by e-mailing the supplier at the email address shown on your order confirmation email and below or by calling the supplier's customer service telephone number.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Data Protection and Privacy
All confidential information, including credit card details, are held securely and only transmitted in encrypted form, which you provide to us from which we can identify you, are held and processed in accordance with our Data Protection Registration. Further details are set out in our Privacy Policy.
This site is owned, operated and maintained by Associated Newspapers. This site and all perceptible components hereof, including without limitation design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) are protected by copyright and belong to Associated Newspapers, or their content and technology providers.
ALL RIGHTS RESERVED. You may only use this site and its contents in accordance with these terms and conditions
All names, logos, trademarks and titles used in this site are trademarks or trade names of their respective holders.
By using this web site you are indicating that to agree to be bound by these terms and conditions and that you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. We reserve the right to amend these terms and conditions at any time
We make no representations or warranties regarding the accuracy, reliability or completeness of the content (text and images) of this site. To the extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
We shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.
The information contained in the site may contain technical inaccuracies or typographical errors and we shall not be liable for any inaccuracies or errors. In addition, we have no duty to update this site or the content hereof and we shall not be liable for any failure to update such information.
Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.
If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby
These terms and conditions constitute the entire agreement between you and the suppliers relating to the subject matter herein. In particular you should note that nothing said by any employee in relation to the site should be taken as a variation of these terms and conditions or as a representation about the products being sold by and we shall have no liability to you or any other person for any such representation being untrue
Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.
FAQ's
My order has not arrived yet.
Unless otherwise specified, we aim to despatch all items within 3 days, but please allow up to 7 days for delivery. If after 7 days your order has still not arrived, please contact the individual supplier for that item. You will have received an email confirmation of your order. Or click here for a list of all our suppliers.
My goods are faulty / damaged / unsatisfactory, what do I do?
You return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”. If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.
The information on how to return your products and a returns form will be sent with your order, together with the postal details of where to return the goods. It will also be sent to you via e-mail when we confirm your order.
I live outside the UK. Can I order items from Mailshop?
Mailshop items on this site are available for the UK mainland only. Unfortunately we will not be able to process orders for non-UK addresses.
Do you accept any other currency for payment?
All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.
What cards do you accept as payment?
We accept MasterCard, Visa, Switch and Delta credit/debit cards.
I have collected tokens for an offer in the Daily Mail/Mail on Sunday, and sent off for the item. I have waited over a week – who do I need to contact?
Offers for DVD’s, CD’s and other token offers are marketed by our Promotions department. Their email address is promotions@dailymail.co.uk.
I orderd an item from Mailshop but it has come from a different supplier. Why is this?
We use suppliers to source products and who act on our behalf. This means your order is processed and sent out by the supplier and not Mailshop.
I have a general enquiry. Who should I contact?
You can email us at mailshop@assocnews.co.uk.
Our Suppliers
The Mailshop products are sold and supplied by:
Selective Marketplace Ltd
Belton Road West
Loughborough
Leicestershire
LE11 5XL
Tel: 0870 122 6900
Email:dailymail@readersoffers.co.uk
Registered in England at the above address.
Registered no.1566688 VAT Number: GB 355 3004 82
Timscris Reader Offers Limited
PO Box 250
Rochester
Kent
ME1 9AJ
Tel: 0845 166 4231
Email: dailymail@timscris.co.uk
BVG Airflo Group Ltd.
Unit 6
Industrial Estate
Brecon
Powys
LD3 8LA
Tel: 0845 155 0300
Email: dailymailorders@bvg-airflo.co.uk
Thompson & Morgan (Young Plants) Limited
Channel Express Building
Longue Hougue Lane
St Sampson
Guernsey
GY2 4LN
Tel: 0845 218 4840
Email: marketplace@thompson-morgan.com
J. Parker Dutch Bulbs (W/S) Ltd
14 Hadfield Street
Old Trafford
Manchester
M16 9FG
Tel: 0845 863 0022
Email: sales@jparkers.co.uk
Plusmail Ltd.
59 Queens Road
Southend-On-Sea
Essex
SS1 1NL
Tel: 01702 332922
Email: dailymailshop@readeroffers.co.uk
Mr Fothergill's Seeds Ltd
Rookery Farm
Joys Bank
Holbeach St Johns
Spalding
Lincolnshire
PE12 8SG
Tel: 0845 618 2713
Email: enquiries@eastfieldsnursery.co.uk
Lyncroft Marketing Services Ltd.
Shipston Mill
Mill Street
Shipston on Stour
CV36 4AW
Tel: 01608 663366
Email: enquiries@lyncroftmarketing.com
Trans-World Trading
24 Northways Parade
College Crescentt
Swiss Cottage
London
NW3 5DN
Tel: 0845 155 6762
Email: sales@sunagor.com
Mailshop
Diss Promotional Services Ltd
PO BOX 3
Diss
Norfolk
IP98 1HH
Tel: 0845 362 8455
Email: enquiries@mailshop.co.uk
Capita
PO BOX 92
Wetherby
West Yorkshire
LS23 7JB
Tel: 0845 618 2700
Email: daily.mail@capita.co.uk
